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📷 I have a library of my photography.

🎨 I recently wrote a coloring book!

Customer Experience Strategist @ Merge

driven by a deep curiosity for the human experience and a longing to build innovative solutions that help human thrive.

🪄 I generate human-centered, data-driven recommendations for products and services.

👇🏼 Learn more about me

About Me

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📝 Publication

  1. Yoo, D. W., Woo, H., Nguyen, C. V., Birnbaum, M., Kruzan, K., Kim, J., Abowd, G., & De Choudhury, M. (2024) Patient Perspectives on AI-Driven Predictions of Schizophrenia Relapses: Understanding Concerns and Opportunities for Self-Care and Treatment. In Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems (Acceptance rate: 26.4%). CHI 2024. [Link]

  2. Yoo, D. W., Woo, H., Pendse, S., Lu, N., Birnbaum, M., Abowd, G., & De Choudhury, M.(2024). Missed Opportunities for Human-Centered AI Research: Understanding Stakeholder Collaboration in Mental Health AI Research. Proceedings of the ACM on Human-Computer Interaction, 8(CSCW1). PACMHCI CSCW.[Link]

  3. Dutcher, J. M., Eisenberger, N. I.,Woo, H., Klein, W.M.P., Harris, P.R., Levine, J. and Creswell, J. D. (2020). Neural Mechanisms of Self Affirmation’s Stress Buffering Effects, Social Cognitive and Affective Neuroscience. [Link]

🔍 Featured Research Work


My selected works from UX Research Projects

Ask Hayoung


Why research❓

Hayoung : For me, it's the cornerstone of meaningful product development —the exciting interplay of crafting unique research questions, exploring through a mix of quantitative and qualitative methodologies, and unraveling insights that connect us to the heart of human needs. This research journey, to me, is what gives a breath to any product.

What do you like to do other than research❓

Hayoung : Other than learning about human and designing their experiences, I love “sharing”. I love sharing: Food (especially Korean cuisine 🇰🇷 and baked goods 🍰), Stories (about my life and things I’ve experienced), Time, and How I see the world 📷 with those around me.